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Operations & Development
How the organisation is run and how it is growing …
Operations
The services and responsibilities of HAD are overseen by the Board of Trustees who in turn delegate functions to the Chief Executive. Each service has a Manager who is responsible for the daily running of the service and for employees providing the service. Development is carried out with the service Manager, a Board member, the Director of Finance and the Chief Executive plus a service user. All development is subject to approval by the Board of Trustees. Approximately 12,500 face-to-face services are provided each year and over 20,000 telephone calls taken each year. HAD has produced a quality assurance questionnaire which is sent out to a random group of service users of each service regularly. The response to these questionnaires helps HAD to develop its services.
Development
When it first moved into The Woodside Centre 17 years ago HAD had three members of staff whose function was to oversee a federation of local groups and to run the holiday accommodation. Now, thirty people deliver the services that have developed since then: The equipment services, the transport service, the self drive hire service, the driving assessment centre, counselling, benefits advice, information and access audits. Initially the equipment service saw only approximately 10 people per week now it is nearer 100 with the mobile service seeing an additional 50 people. The transport service started with one vehicle and now has seven including the two that are specifically for self drive hire. The transport service contracts with the Department of Employment to transport disabled people to work, as well as running approximately 5000 passenger journeys a year.
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