VAT Relief
Why
Two
Prices
Most
of the products on this website have two prices - the lower price
excludes VAT and the higher price includes VAT. This
indicates that the product qualifies for VAT exemption under the VAT
Act 1994. This status is given to products which are specifically
designed to be used to relieve the symptoms of a chronic illness or
disability.
Where
a single price is shown, the product does not qualify for VAT relief
and the price is inclusive of VAT.
Eligibility
for
VAT
Relief
Where
two
prices
are
shown
for
a
product,
the
lower
price
is
available
to
those
who
are
chronically
sick,
disabled
or
terminally
ill
and
who
intend
to
use
the
product
for
personal
and
domestic
use.
Chronically
sick
means
that
you
have
an
illness
that
is
likely
to
last
a
long
time
e.g.
arthritis,
angina,
MS,
Disabled
means
substantially
and
permanently
affected
by
illness
or
injury.
You
do
not
have
to
be
registered
disabled
to
claim
relief
from
VAT,
but
the
nature
of
your
illness
or
disablement
must
be
specified
in
your
declaration.
Claiming
relief
from
VAT
To
claim
VAT
relief,
you
must
complete
a
self
declaration
form.
You
will
be
asked
whether
you
wish
to
claim
relief
from
VAT
during
the
checkout
process.
If
you
do
wish
to
claim
you
will
need
to
state
the
illness
or
medical
condition
you
are
suffering
from
and
tick
to
confirm
that
you
wish
to
claim
exemption
and
that
the
information
you
have
provided
is
correct.
We
are
required
to
retain
a
copy
of
your
declaration and
it
may
be
passed
to HM
Customs
& Excise as
evidence
of
your
eligibility.
If
you
are
in
any
doubt
whether
you
qualify
for
VAT
relief,
please click
here to
email our
Equipment
Centre or call
01707 324 581. Alternatively,
you
may
want
to contact
your
local
Customs
& Excise
office
directly. The
link
below
takes
you
to the
guidance
note
published
by
HM Customs
& Excise
which
provides
further
information.
If
you
would
like
to
place
your
order
by
telephone
and
intend
to
claim
VAT
relief,
we
will
only
be
able
to
despatch
your
order
once
we
have
received
a
signed
declaration.
On
receipt
of
your
telephone
order,
we
will
send
you
a
form
needs
to
be
completed
and
returned
to
us.
If
you
would
like
to
request
a
copy
of
the
form
please click
here.
Representatives
Where
the end user is unable to make the purchase themselves, it is
possible for a representative to make a declaration on their behalf.
The representative will be required to state the end users name and
address and their illness or disability on the VAT declaration.
Further
information
The
following
downloads
and
links
provide
further
information
on
claiming
VAT
relief
and
eligibility.» VAT
Relief
– Notice
701/7